PRIVACY POLICY

Last Updated: May 02, 2025

1. INTRODUCTION

Neres Tile ("we," "our," "us," or "company") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website www.nerestile.com ("Site") or use our services, as well as your choices regarding our processing of your data.

Please read this policy carefully to understand our practices regarding your personal data and how we will treat it. By using our site or services, you agree to the collection and use of information in accordance with this policy.

2. INFORMATION WE COLLECT

2.1 Information You Provide to Us

We may collect the following personal information that you voluntarily provide:

Contact information: Name, address, phone number, email address.

Profile information: Preferences, interests, and history related to our tile and flooring installation services.

Communication information: Records of communications between you and our company, including inquiries, quote requests, appointments, and feedback.

Payment information: Data for processing payments for our services.

2.2 Information We Collect Automatically

Technical information: IP address, browser type, internet service provider, referring/exit pages, operating system, date/time stamps, and browsing data.

Usage information: How you interact with our site, including pages visited, time spent on each page, and click patterns.

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your activity on our site. You can manage your cookie preferences through your browser settings.

3. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

To provide and maintain our tile and flooring installation services;

To process and complete transactions;

To communicate information about our services, promotions, and events;

To respond to your inquiries, comments, or requests;

To personalize your experience and provide relevant content and offers;

To improve our website, services, and customer communications;

To comply with legal and regulatory obligations.

4. MARKETING AND SMS COMMUNICATIONS

When you provide us with your phone number, we may send SMS messages related to:

Appointment confirmations and reminders;

Updates on ongoing projects;

Special offers and promotions;

Information about new services or products.

4.1 SMS Consent

By providing your phone number and opting in to receive our SMS communications, you consent to receive automated or manual text messages to your mobile phone. Consent to receive SMS messages is not a condition for purchasing products or services.

4.2 Message Frequency

Message frequency may vary based on your interactions with us and communication preferences. Typically, we may send 1-4 messages per month.

4.3 Costs and Charges

Message and data rates may apply as determined by your mobile service provider. We do not charge for sending or receiving text messages, but standard message or data rates applied by your mobile service provider are your responsibility.

4.4 Opt-Out

You can opt out of receiving SMS messages at any time by texting "STOP" to the number from which you received the message. After sending "STOP," we will send a message confirming your opt-out. If you wish to re-subscribe, you can contact us directly.

For help or additional information about our SMS program, text "HELP" to the number from which you received the message or contact us through the methods listed in this policy.

5. INFORMATION SHARING

5.1 General Sharing Principles

We value your privacy and limit the sharing of your personal information. We may share your information with:

Service providers: Companies that assist us in operating our business, such as payment processors, website hosting services, and marketing consultants.

Business partners: Suppliers and other partners involved in providing our services.

Legal requirements: When necessary to comply with legal obligations, protect rights, privacy, safety, or property of ourselves or our customers.

5.2 Restrictions on Sharing for SMS and Messaging Data

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing with subcontractors for support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except aggregators and providers of the Text Message services necessary for the delivery of our communications.

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.

6. YOUR RIGHTS AND CHOICES

You have certain rights regarding your personal information:

Access and update: You can request access to your personal information we maintain and correct it if it is inaccurate.

Deletion: In certain circumstances, you can request deletion of your personal information.

Restriction of processing: You can request restriction of processing of your information in certain circumstances.

Objection to processing: You can object to the processing of your personal information in certain circumstances.

Data portability: You can request your personal information be provided in a structured, commonly used, and machine-readable format.

Communication controls: You can opt out of receiving promotional emails by following the instructions in each email or by contacting us directly.

To exercise any of these rights, please contact us using the information provided in the "Contact" section of this policy.

7. DATA SECURITY

We implement technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, misuse, loss, or modification. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

8. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. CHILDREN'S PRIVACY

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us, and we will take steps to remove such information.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. The most recent version will always be available on our website with the "Last Updated" date. We recommend that you review this policy regularly to be aware of any changes.

11. CONTACT US

If you have questions, comments, or requests regarding this Privacy Policy, please contact us:

Neres Tile

Phone: +1 804-944-8760

Email: [email protected]

NERES TILE

Neres Tile LLC is committed to providing high-quality tile installation services for residential and commercial clients. With years of experience and dedication to excellence, we're your trusted partner for all tile projects.